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HOW TO STAY CONNECTED USING YOUR IN-VEHICLE WI-FI® HOTSPOT

The in-vehicle Wi-Fi® Hotspot† helps you stay connected while you’re on the road. After it’s set up, you can use data to stream apps and connect up to 18 devices (depending on your vehicle). You need an active data OnStar® plan to use it. To purchase an active data OnStar plan, press your blue OnStar button to speak to an Advisor or use your vehicle mobile app† or go to your OnStar online account through the web. 

HOW TO SET UP YOUR WI-FI® HOTSPOT

You can set up your hotspot in three ways:

Via Mobile App

  1. Open the app and go to the Vehicle Info and Settings page. 
  2. Access this page by tapping one of the following: 
    • The vehicle image. 
    • “Info” under the vehicle name. 
    • “Vehicle Info and Settings.” 
  3. Scroll down and tap “Wi-Fi.” 
  4. From there, you can: 
    • Update your Wi-Fi name and password. 
    • Turn the hotspot on or off. 
    • Share your vehicle’s hotspot data using a QR code. 
      • Tap Wi-Fi > Show QR code.  
      • Passengers can scan the code displayed on your phone’s screen to connect. 

Via Web

  1. Click your initials in the upper-right corner.
  2. Choose Account Overview.
  3. Select your vehicle.
  4. Scroll down to Vehicle Settings (under Owner Resources).
  5. Click Edit in the Wi-Fi® Hotspot section.

Via Centre Display

(Available for select 2017 and newer model year vehicles)

  1. Tap the Wi-Fi Hotspot icon on your centre display.
  2. Personalize your hotspot name, which is also known as the Service Set Identifier (SSID).
  3. Set a new password.
  4. Turn the hotspot on or off.

HOW TO CONNECT DEVICES TO THE WI-FI® HOTSPOT

Here’s how to connect a device to the hotspot 

  1. Make sure your vehicle is on or in accessory mode. 
  2. Find the Wi-Fi settings on your device. 
  3. Choose your hotspot name.

a. If you don’t know your hotspot’s name, try one of these: 

i. For select 2017 and newer vehicles, check your vehicle’s Settings menu for the Wi-Fi name.
ii. For 2016 and earlier model year vehicles, press the Phone button on your OnStar controls and say “Wi-Fi® Settings” after the prompt.
iii. Or, simply push the blue OnStar button and ask for help.

4. Enter your hotspot password. 

5. Your device should now be connected to the vehicle’s hotspot. 

RELATED LINKS AND RESOURCES
Troubleshooting In-Vehicle Data/Wi-Fi Hotspot
About Vehicle Software Updates

Q&As

Do I have to be inside the vehicle to use the hotspot?

No. You can connect devices from up to 15 metres outside the vehicle. However, the vehicle must be on or in accessory mode to use the Wi-Fi® Hotspot.  

What kinds of devices can I connect to hotspot?

You can connect up to 18 compatible devices, including phones, laptops and tablets. 

How do I buy data for my vehicle’s hotspot?

To buy data for your vehicle’s hotspot, push your blue OnStar button to talk to an Advisor. You can also shop for plans by visiting your OnStar account online or through your vehicle’s mobile app.

How can I reset my SSID and password?

Tap the Wi-Fi Hotspot icon on your centre display to open the Settings menu. From there, you can change your Wi-Fi settings, including updating your SSID or password. You can also use your vehicle mobile app or press the blue OnStar button in your vehicle and talk to an Advisor.

Why isn’t my data plan active?

If you recently purchased a data OnStar plan and it is not active, your plan may be pending. Contact an OnStar Advisor by pressing your blue OnStar button to get instructions on how to activate it.

How do I share data?

To share data through your vehicle’s Wi-Fi Hotspot, make sure your “Share Vehicle Data” setting is toggled on. To do this, go to the Settings menu in your centre display and select Wi-Fi Settings > Share Vehicle Data > On. Your passengers can connect by selecting your Wi-Fi name and entering your password. 
 
You can also share the hotspot with other vehicle occupants through your vehicle mobile app. Just open your app and tap any of the following: 

  • The vehicle image. 
  • “Info” under the vehicle name. 
  • “Vehicle Info and Settings.” 

Then go to Wi-Fi > Show QR code. Your passengers can scan the QR code on your phone's screen to connect to the hotspot without having to enter your Wi-Fi name or password.

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To find out if your vehicle has this feature, contact your dealer or refer to your vehicle’s equipment list. Please check your Owner’s Manual for more information about features.

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