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Errors can sometimes occur in your electric vehicle’s electrical systems. If that happens, you might see a red warning light in your cluster display. Here’s what to do when you see that warning light.
There may be a problem if you see a red icon in your instrument cluster that looks like a vehicle with an exclamation mark on it and/or one of these messages:
These messages can mean there potentially is a problem with your battery and that your vehicle needs service. When they’re active, your electric vehicle will reduce its power consumption to protect the battery. You’ll notice it driving much slower and regenerative braking features like One-Pedal Driving will be disabled.
However, these messages can also show up when your vehicle’s battery systems have errors communicating with each other. These errors can be fixed by resetting your vehicle.
IMPORTANT: Before trying to reset your vehicle, make sure your vehicle is parked in a safe and accessible location. Depending on the error, you may not be able to restart your vehicle after turning it off and may need to have it towed to a Dealer for service.
Here’s how to check if the red light means there’s a problem with the battery or just an error that you can fix:
If the warning light didn’t go away and/or you still can’t charge the vehicle, there is one more reset you can try*:
If these steps do not resolve the issue, your vehicle will need service. If you cannot put your vehicle in DRIVE, you will need to have your vehicle towed to a Dealer.
*If you cannot safely move 15 feet away from the vehicle or remain outside it for 30 minutes, you will need to have your vehicle towed to a Dealer for service.
Check if you see a red icon in your instrument cluster that looks like a vehicle with an exclamation mark on it and/or one of these messages:
These messages can mean there potentially is a problem with your battery cooling system and that your vehicle needs service.
However, they can also occur when the battery cooling system encounters an error. If the red light appeared while you were driving, you can troubleshoot it yourself.
IMPORTANT: Before trying to troubleshoot, make sure your vehicle is parked in a safe and accessible location. Depending on the error, you may not be able to restart your vehicle after turning it off and may need to have it towed to a Dealer for service.
Here’s how to check if there’s a problem with the system or if it’s an error you can fix:
You might see the red warning light and your heat/air conditioning might not work after turning your vehicle on after not driving it for a few hours. In that case, try the following steps to determine if there’s an issue:
To find out if your vehicle has this feature, contact your dealer or refer to your vehicle’s equipment list. Please check your Owner’s Manual for more information about features.
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