here to help

WE'RE HERE TO HELP

We are here for you and ready to help

COVID-19 has made this a challenging time for some of our family and customers to get clear information. That’s why we created this page–to give you a one-stop spot for information when it comes to your GMC vehicle questions. Whether you have questions about your vehicle or you need to discuss financial issues, or other resources, we’ve compiled answers to as many questions as we can. These are unprecedented times. And we’re taking unprecedented steps to help you and your family get through them.

Duncan Aldred
Global Vice President Buick and GMC  

HELPFUL RESOURCES

NEED HELP? CONTACT AN ADVISOR.

If you have questions about your current GMC vehicle you can call our Customer Care Centre at 1-800-263-3777 (1-800-263-3830 for TDD users) or get connected by simply clicking to chat.

ONSTAR® CRISIS ASSIST SERVICES

We are making OnStar® Crisis Assist services available to current GMC owners for a limited time. With crisis assist, you get access to Emergency-Certified Advisors who are ready to help 24/7 during emergencies and other unexpected situations. 

U.S. MODEL SHOWN

COMPLIMENTARY DATA FOR GMC OWNERS.

To help you stay in touch with loved ones and keep your children connected to their virtual classrooms, we’re offering 3GB/3 months (whichever comes first) of in-vehicle data to our customers. This means you can use your vehicle’s available 4G LTE Wi-Fi® Hotspot for times when you have to be in your vehicle, or from up to 15 metres away.

GMC DEALERS ARE OPEN FOR SALES AND SERVICE.

Our dealers are currently open for business, and ready to help where possible. Should you require repairs or routine maintenance, know that the GMC Certified Service experts are currently available to handle your vehicle service needs. Please contact your dealer for details as they will be adhering to all Federal, Provincial, and Municipal COVID-19 guidelines and directives.

GM FINANCIAL IS READY TO HELP.

If your lease or loan is with GM Financial and you require assistance, please go to  GMFinancial.ca or contact us at / 1-800-465-4591

WHAT IF I NEED A NEW VEHICLE?

We’re offering 0% financing on select 2020 vehicles, plus make no payments for 90 days. Or, you can waive your first month’s lease payment entirely.

  • OnStar plan, working electrical system, cell reception, and GPS signal required. OnStar links to emergency services. See onstar.ca for coverage map, details, and system limitations.

  • Limited-time offer. Services provided by OnStar in its sole discretion.

  • Offer ends April 30, 2020. Services provided by OnStar in its sole discretion. Requires eligible model year 2015 and newer vehicle. Data plans provided by AT&T or its local service provider. Services are subject to Terms and limitations, and capabilities vary by vehicle model. Service varies with conditions and location. See onstar.ca for details and limitations.

  • Vehicle must be on or in the accessory position for Wi-Fi to function.

     

  • Limited time offer available on approved credit, for the following eligible new 2020 GMC Vehicles: Terrain, Acadia, Canyon SLE 4x4 (4LE) with Elevation Package (SXL), Sierra LD SLT (4SA), Sierra HD SLT (4SA). Terms vary by model. Example: $50,000 financed at 0% APR, $0 down payment, $695/month for 72 months. Cost of borrowing: $0 (except for QC where cost is $99). See dealer and GMCCanada.ca for details.

  • Interest accrues after 60 days, based on monthly payment frequency. See dealer and GMCCanada.ca for details. Down payment or security deposit may be required. Offer not applicable in Quebec.

  • Down payment or security deposit may be required. Applicable only when lease rate offered. See dealer and GMCCanada.ca for details.

  • Manufacturer's Suggested Retail Price, does not include freight, air conditioning charge and Tire fee if applicable. License, insurance, registration, fees associated with filing at movable property registry/PPSA, administration fees, duties and taxes extra. Dealers are free to set individual prices. See dealer for details. U.S. model shown. Image may not show the configurable options selected or available on the vehicle. Some colour options are available at extra cost and may only be available on select trims. On Locate a Vehicle shopping tool, Manufacturer's Suggested Retail Price includes freight, $100 air conditioning tax and Tire fee if applicable. License, insurance, registration, fees associated with filing at movable property registry/PPSA, administration fees, duties and taxes extra. Dealers are free to set individual prices. See dealer for details. U.S. model shown. Image may not show the configurable options selected or available on the vehicle. Some colour options are available at extra cost and may only be available on select trims.

  • Manufacturer's Suggested Retail Price, includes freight and $100 air conditioning tax if applicable. License, insurance, registration, fees associated with filing at movable property registry/PPSA, administration fees, duties and taxes extra. Dealers are free to set individual prices. See dealer for details. U.S. model shown. Image may not show the configurable options selected or available on the vehicle. Some colour options are available at extra cost and may only be available on select trims.

  • Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual.  The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • For comparison purposes only.  See the Owner’s Manual and the label on the vehicle door jamb for the carrying capacity of a specific vehicle.

  • Savana’s 4536 kg (10,000 lb.) rating requires the available 6.0L V8 engine and trailering package. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Savana’s 4354 kg (9,600lb.) rating requires a Regular Wheelbase model, available 6.0L V8 engine and trailering package. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • When properly equipped, includes weight of vehicle and trailer combination, including the weight of driver, passengers, fuel, optional equipment and cargo in the vehicle and trailer.

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