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HOW TO USE YOUR MYGMC MOBILE APP

HOW TO USE YOUR MYGMC MOBILE APP

Difficulty Level: Novice  |  Time Required: Five minutes  |  Tools Required: None  |  Related Parts, Products, Services or Technology: Compatible smartphone

The myGMC app† enables you to use your smartphone to interact with your vehicle from wherever you are. You can remote start, unlock and lock your vehicle†, view your fuel life, EV range and tire pressure and more on properly equipped vehicles.

Download the App

Download on the App Store Download on the Google Play Store

GETTING STARTED

1.    Download the myGMC app from the Apple App Store®† or on Google Play™† . 

a. You can also text “GMC” to 56000† to receive a link to download the app.  

b. If you have multiple vehicles across different brands, you can download any app (myBuick, myCadillac, myChevrolet or myGMC). All vehicles on your account will show up on the Home screen of the app you’re using, with one vehicle viewable at a time. Use the product selector to scroll between them and select a vehicle to view. 

2.    Create an account or sign in to the app using your GM account email and password (the same email address you gave your dealer when you bought the vehicle).

Note: Signing in with an account registered with an OnStar® account allows your vehicle to sync with the app and provides access to connected vehicle services.

Learn more about how to link your OnStar Account with your brand account here.

3.    If you’re a new user or you’ve updated the app, you’ll be presented with multi-factor authentication process to verify your identity.

Make sure you keep your app updated to the latest version to see what’s new. Be sure to be on the lookout for even mor future updates to your app.

USING THE APP’S HOME SCREEN

The app’s Home screen simplifies your ownership experience with features that help keep you informed and in control. The features and the functionality/design of the Home screen you’ll see depend on your service plan and how your vehicle is equipped.

Note: If your vehicle is not connected to services, your Home screen will work differently. 
  • Tap the Account Menu icon (your initials) in the upper-right corner to access your Account information and Help topics.
    • The Help Centre, located on the Home screen or in the Account Menu, lets you explore support resources, read your Owner’s Manual or call OnStar® to request assistance.   
  • If you have more than one vehicle, you can change which vehicle you’re viewing or add a new vehicle right on your Home screen.
  • Along the top of the Home screen, you’ll see a customizable navigation bar with Remote Commands† such as:
    • Climate or Start (depending on the vehicle): Tap here to activate and cancel remote start. 
    • Lock: Tap to lock your vehicle remotely. 
    • Unlock: Tap to unlock your vehicle remotely. 
  • The top navigation bar also includes a More icon (four circles squares): Tap to access additional controls (if the vehicle supports them) that can be set as favourites and customizable Vehicle Settings. 
    1. If the vehicle doesn’t support additional Remote Commands, tap the Settings icon (a gear) to view Vehicle Settings.  
    2. Vehicle Settings will be displayed at the bottom of the screen (you may have to tap the text to view more options). 
  • In the area under the navigation bar, you’ll find quick-view widgets, including Climate, Vehicle Status and EV Charge Status, if your plan and vehicle support them. 

Note: The Climate widget only appears when the Climate feature is on. 

  • Along the bottom of the Home screen, you’ll see icons to return home, access map features (including EV navigation), arrange for service on your vehicle (including Roadside Assistance†) or shop OnStar plans. 

REMOTE COMMANDS

If your vehicle and service plan support remote commands† (e.g., engine start/stop), you’ll find  the essential controls right on the app’s Home screen.
  • Tap one of the remote command icons to start a request. 
  • For other remote commands not listed on the Home screen, tap the More icon (four circles squares) to access Controls.

EV Features

For electric vehicles, the app provides tools to help you monitor your charge status, plan a route†, find charging stations and more.
  • At-a-glance EV status and charge information appears right on the app’s Home screen.
  • Tap the Map icon at the bottom of the screen to find EV features. 

Learn more about remote commands in the app.

Vehicle Status

View your vehicle’s current information. The top of the screen shows when the data was last updated. 

  1. Open the app. 
  2. Make sure the correct vehicle is selected at the top of the screen. 
  3. Navigate to the “My Vehicle” tab. 
  4. Tap the “Vehicle Status” and/or “Charge Management” for EVs to see key details such as: 

Vehicle Status

- Fuel level
- Oil life
- Tire pressure 
- Odometer 
- Door/hood/trunk open status (if applicable) 
- Diagnostic alerts 

 

Charge Management

- Battery level 
- Estimated range 
- Plug-in/charging status 
- Charge complete time (if applicable) 

For your security, please don’t include personal info such as phone number, address or credit card details.

RELATED LINKS AND RESOURCES

How to Send Remote Commands to Your Vehicle OnStar and Connected Services Account
How to Connect to Android Auto How to Connect to Apple CarPlay

Q&As

What email address should I use to sign in?

You must use the same email address you provided the Dealer when you bought your vehicle, or that you provided the Advisor during your OnStar Welcome Call. That means you may have to create a new account if you do not already have a profile using that email address.

If you already have a sign-in (email address and password) with OnStar or other GM services, such as your GM Account (chevrolet.ca, buick.ca, gmccanada.ca or cadillaccanada.ca; previously Owner Centre), the OnStar Guardian® app†, etc., you should use that to sign in.

If you don’t use the correct email address, your account will not link to your new vehicle or services.

Why isn’t my vehicle showing up in the app?

If your correct vehicle isn’t appearing in the app, it is likely an account linking issue. This may be because your account is linked to an old email or you didn’t link your account when you set up your profile.  It could also be because you recently made changes to your OnStar account (such as renewing or upgrading, consolidating multiple accounts, etc.) and the changes have not yet been synched. You can try logging out of and back into the app. If you’re still having trouble, call an OnStar Advisor at 1.888.466.7827 for help fixing this issue.

Which app should I download if I have more than one vehicle on my account?

If you own multiple vehicles across brands, you can download any app you prefer. You’ll be able to manage all vehicles on the account using the Product Selector in the Account menu. Tap your vehicle image or nickname to select the vehicle you want to view.

Why is my recent oil change not showing up in the oil life status on my dashboard and app?

This signifies the oil life monitor system was not reset, and you must manually reset it. For detailed instructions on how to do this, refer to the Owner's Manual by tapping the Help tab at the top-right corner of your user profile screen in your app. 

If other information in the app seems inaccurate: 

  1. Get in your vehicle and start it. 
  2. Use the dashboard controls (usually on the steering wheel) to navigate to the vehicle information menu. 
  3. There, you can check the tire pressure, oil life or fuel/battery level and/or view any warning lights shown in the driver display. 

What should I do if the app is slow or crashing?

If the app is running slowly or crashing, here are a few things you can try: 

  • Force-close the app, manually log out and log back in, check for the correct delivery system and then ensure your correct credentials are entered.
  • Uninstall the app and then re-install it on your phone. 
  • Restart your phone. 
  • Check to see if your phone’s operating system is up to date by going to your phone’s settings. If it isn’t, install the latest update. 
  • Clear your phone’s cache, which might help improve the device’s speed. You can contact your device manufacturer to learn how to do this. 
  • Turn off “Power Saving Mode/Low Power Mode,” if it’s enabled on your phone, and retest. Power saving mode may disable or delay certain app permissions and functions from working properly to conserve battery.

How do I remove a vehicle in my app?

  • Open the app and sign in. 
  • Select the Account anchor icon, which looks like a circle with initials. 
  • Select Manage my Products. 
  • Select the vehicle you want to remove. 
  • Select Remove and the reason for removing.

Important: If the above process doesn’t work, in some cases, you may need to contact an Advisor for help removing your vehicle from the app. Call 1.888.466.7827 for assistance. 

How do I add a vehicle in my app?

  • Open the app and sign in. 
  • Select the Account anchor icon, which looks like a circle with initials. 
  • Select Add Product, then Add Vehicle. 
  • Enter the VIN and other requested vehicle details, then select Done. 

Important: If the above process doesn’t work, in some cases, you may need to contact an Advisor for help adding your vehicle to the app. This would happen if, for example, your vehicle is not activated or if it’s linked to a different account. Call 1.888.466.7827 for assistance. 

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To find out if your vehicle has this feature, contact your dealer or refer to your vehicle’s equipment list. Please check your Owner’s Manual for more information about features.

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